It took a half-dozen incidents, but I've learned to not get delivery from the Roman Candle in Fitchburg. This is frustrating. I love Roman Candle's pizza. I love their roasted red pepper soup. But the delivery service is terrible.
We place semi-regular orders for our Friday night gaming group. Over the course of several months, we've had drivers show up missing parts of the order on several occasions. On one occasion we called to check on an order 90 minutes after we made the order. They assured us the order was almost ready to go. They called back a few minutes later to tell us that they had just run out of soup. They knew we wanted soup for 90 minutes, but it didn't occur to them to ensure they could fulfill the order. Today I was on hold for 15 minutes before I was able to reach someone. The driver arrived missing part of the order again.
No more delivery from Roman Candle in Fitchburg. A friend passes by the Roman Candle in Middleton on his way to game. If we want Roman Candle and can schedule in advance, we'll order pickup from Middleton and have out friend grab it. Otherwise we'll do without, because we can't trust the Fitchburg branch.